The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
GBP 29 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Lift
Sports & Fitness
Exercise gym
Guest Parking
Electric kettle
Services
Room service
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Children
Cots
Spa & Leisure
Spa & wellness centre
Sauna
Turkish bath
Room features
Air conditioning
In-room safe
Sitting area
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Richmond Way,
London,
United Kingdom,
W140AX,
Greater London
Map view
street view
Richmond Way,
London,
United Kingdom,
W140AX,
Greater London
City landmarks
Museum
Victoria and Albert Museum
3.2
km
Museum
Design Museum
1.8
km
Palace
Kensington Palace
2.0
km
Museum
Science Museum
3.0
km
Museum
Leighton House Museum
1.4
km
Park
Holland Park
1.7
km
Museum
Natural History Museum
3.0
km
Museum
18 Stafford Terrace
1.4
km
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
6.8
km
Garden
Buckingham Palace
5.2
km
Event hall
Olympia London
870 m
The Mall Hammersmith
Hammersmith
1.5
km
Shopping Area
Westfield London
1.2
km
Park
Kensington Gardens
2.6
km
Store
Tesco Express
910 m
Museum
The British Museum
6.5
km
Park
Hyde Park
3.6
km
Garden
Kyoto Garden
1.3
km
Store
Kensington High Street
2.2
km
Museum
Museum of Brands
2.4
km
Westbourne Grove
Westbourne Grove
2.6
km
Blenheim Crescent
Joe Strummer Mural London
1.2
km
Exhibition Centre Warwick Road
Earl's Court
2.0
km
Park
Ravenscourt Park
2.1
km
London W2England
Notting Hill
2.4
km
Metro Station
Kensington
3.0
km
LondonEngland
Kensington Square
3.1
km
Nearby
West 12 Shopping center
Lost Lagoon
180 m
Shopping Area
West12 Shopping Centre
440 m
Park
Shepherd's Bush Green
480 m
Restaurants
K Lounge At The K West Hotel
0 m
Kensington House Richmond Way
Studio Bar and Kitchen
0 m
Kensington House Richmond Way K West Hotel & Spa
Kanteen
40 m
Kensington House Richmond Way Richmond Way
Pizza Express
260 m
7 Rockley Road Shepherds Bush
Busaba Westfield London
730 m
Southern Terrace Shepherd's Bush
The Bird in Hand
430 m
88 Masbro Road Brook Green
Maison Souss
470 m
Shepherd's Bush 104 Uxbridge Road
The Original Smokehouse
710 m
1026 Westfield
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
comfortable rooms
extras provided
inconvenient room location
limited breakfast options
6.6/10
Nice
Rooms
7.0
Location
6.9
Service
7.8
Dining
6.3
Guest reviews
6.6/10
based on 8 reviews
4/5
based on 4020 reviews
7.4
7.4/10 based on 3006 reviews
#420 of 1,167 hotels in London based on Tripadvisor
Philip
United States,
April
2024
6.2/10
My stay at the hotel was a mixed experience. The room I was assigned was comfortable and spacious, but its location at the back of the building made it inconvenient to access. On the bright side, the room had many extras provided, making the stay enjoyable.
Rooms
7.0
The room was comfortable and spacious with nice extras provided.
Service
6.0
The service was a bit challenging to interact with, but they did go out of their way to accommodate an early check-in.
Location
6.0
The location of the hotel was good, just a few steps from the underground station and the Westfield mall. However, it was a bit confusing to navigate to and near a rail track.
Dining
5.0
The dining experience was a bit disappointing as the breakfast options were limited and pricey, not reflecting the quality.
Facilities
7.0
comfortable rooms
inconvenient room location
Alexander
United Kingdom,
April
2024
6.8/10
The hotel is conveniently located with good access to central London, close to shopping areas and restaurants. The rooms, although have modern furniture like a Travel Lodge, had a slight musty smell possibly due to dampness, and the spa and ice room were always full. The service was attentive and efficient, especially with breakfast brought to the room and knowledgeable receptionists. The dining options were ample, but the multiple venues and delays in service were a downside. The location is easily accessible by tube, but the expensive parking and additional charges were a bit overpriced. Overall, a mixed experience with some positives and negatives.
Rooms
7.0
The rooms have modern furnishings similar to a Travel Lodge but had a slight musty smell, likely from dampness, and the spa and ice room were always full.
Service
8.0
The service was attentive and efficient, from bringing breakfast to the room to knowledgeable receptionists.
Location
6.0
The hotel's location is convenient for shopping and dining, with easy access to central London via the nearby tube station, although the expensive parking and additional charges were overpriced.
Dining
7.0
The dining options were plentiful, but the multiple venues and delays in service were unnecessary complications.
Facilities
6.0
The free gym facility included in the booking was a nice touch, but the overpriced additional charges were a downside.
John
United Kingdom,
April
2024
7.0/10
The hotel had a great location, close to a big shopping center and convenient for reaching central London. The rooms were nice, spacious, and clean, but some areas like the carpets and fittings seemed a bit tired. The service was a mix of friendly and pleasant staff but some encounters with lazy or incompetent individuals. The dining experience was good overall, although there were some issues with restocking and staff availability. The hotel facilities offered were satisfactory.
Rooms
7.0
The rooms were nice, spacious, and clean.
Service
6.0
The staff were a mix of friendly and pleasant but encountered some lazy or incompetent individuals.
Location
8.0
The hotel was in a good location near a big shopping center and just a short distance from central London.
Dining
7.0
The dining experience was good overall but had some issues with restocking and staff availability.
Facilities
7.0
The hotel facilities offered were satisfactory.
Jeff
United States,
February
2024
6.8/10
My stay at the hotel was overall pleasant. The room was spacious and nicely decorated, although it lacked thorough cleanliness in some areas. The service was friendly and helpful, but there was a discrepancy about the credit card data. The location was convenient, close to transportation links, despite some unsettling experiences. The dining experience had its shortcomings but offered good service and selection. The hotel's facilities were decent.
Rooms
7.0
The room décor was modern and spacious, although cleanliness could be improved in certain spots.
Service
8.0
The staff were welcoming and accommodating, attentive to our needs.
Location
6.0
The hotel's location was handy, near the Tube Station despite some unsettling encounters in the surroundings.
Dining
6.0
The dining options were good overall, though a bit overpriced with limited choices.
Facilities
7.0
The hotel facilities were satisfactory for a comfortable stay.
Sam
United Kingdom,
December
2023
7.0/10
My stay at the hotel had its ups and downs. The rooms were shocking for the price; the A/C didn't work on the hottest day, yet they were surprisingly fantastic. However, despite the engineer's efforts, the room remained cold. The trek from the lifts, especially with one out of order, was a bit of a hassle.
Rooms
7.0
The rooms were a mix of disappointment and delight. They were shocking for the price, with A/C issues on a hot day, but surprisingly fantastic overall.
Service
9.0
The service was a highlight of my stay. The staff were overall very friendly and helpful, especially in the restaurant. Their professionalism and assistance were greatly appreciated.
Location
6.0
The location had its perks and drawbacks. It was alright as it was close to restaurants, shops, and amenities, yet not the nicest. However, being near transportation options made it quite convenient.
Dining
7.0
The dining experience had its quirks. It was good overall, but there were some jarring points like the coffee being stewed for too long and some chaotic moments with additional charges.
Facilities
6.0
The facilities were decent, but not exceptional. Some areas showed signs of wear, impacting the overall experience.
Clare
United Kingdom,
September
2023
7.6/10
The hotel offers spacious and comfortable rooms with the convenience of robes but lacks bathroom doors and charges for water delivery. The flexibility of the room layout with a versatile TV was a great feature. The service was attentive and went above and beyond to assist guests. The location is ideal for shopping and easy access to Central London, yet parking could be challenging. The dining experience was mixed with late deliveries and high prices. Overall, a pleasant stay with some room for improvement.
Rooms
8.0
The rooms were comfortable and spacious, allowing flexibility in use.
Service
9.0
The service was attentive and went above and beyond to assist guests.
Location
8.0
The location is ideal for shopping and accessing Central London, but parking might be challenging.
Dining
6.0
The dining experience had some drawbacks, including late deliveries and high prices.
Facilities
7.0
Facilities were sufficient, with room for improvement in dining services.
Alice
United Kingdom,
July
2023
7.4/10
I was pleasantly surprised by the spacious and comfortable room, although the WiFi signal was a bit slow. The location was right at the end of the building next to the road and train tracks, despite requesting a quiet room.
Rooms
8.0
The room was pleasantly spacious and comfortable, but the WiFi signal was slow.
Service
9.0
The receptionist was extremely friendly and even recognized us on just our third visit, making us feel very welcome.
Location
7.0
The hotel was great for London Olympia and had a stylish ambiance, but being located at the end of the building next to the road and train tracks was a bit noisy.
Dining
6.0
The dinner menu was nice, but the breakfast could have offered more options. The dining experience was not entirely value for money.
Facilities
7.0
The hotel provided a nice place to hang coats, but no comments on specific facilities or amenities were given.
Friendly Staff
Noisy Location
Bill
United States,
June
2023
6.6/10
My stay at the hotel had its ups and downs. The room I stayed in, which was an executive suite, took quite a while to reach from the elevator and felt a bit run down with stains on the walls and even a nail sticking out of the wardrobe. However, the service was fantastic with great preparation for my child, and the staff were friendly and professional, although the food service was quite slow. The location was excellent, within walking distance of Shepherd's Bush and close to Westfield-White City. The dining experience was average with basic continental breakfast options but fresh and tasty dishes. Overall, a bit pricey for what you get.
Rooms
5.0
The room, an executive suite, was a bit run down with some maintenance issues.
Service
7.0
The service was friendly and professional, but the food service was slow.
Location
8.0
The location was convenient, close to Shepherd's Bush and Westfield-White City.
Dining
6.0
The dining experience was average with basic continental breakfast options.
Facilities
The facilities were adequate but nothing exceptional.
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